Frequently Asked questions
Can I request early check-in or later check-out?
Check-in and check-out times are set so the housekeepers have ample time to prepare the property to a high standard for the arrival of each guest. There are occasions when it may be possible for check-in and check-out times to be adapted such as during quieter times of the year although each request will be taken on a case-by-case basis. Any such request must be raised and confirmed in advance of your stay.
Is there any flexibility on arrival day?
There are no arrival or departure day restrictions other than for specific weekends based around Silverstone Circuit events, Christmas and Easter.
What happens if I cancel my booking?
Cancellation of a booking is a termination of your contract with The Furrows; because of this, we have to treat your instructions to cancel your accommodation as your final decision. Following receipt of your cancellation, we will make the dates available for re-sale in an effort to mitigate the cost to you of cancellation. We cannot guarantee that the dates will be re-sold, nor can we guarantee that re-sold dates will be at the same price as your original booking, as such we urge you to consider cancellation of your accommodation as a last resort. We suggest that you also purchase holiday cancellation insurance, just in case. For more information refer to our Booking Terms and Conditions.
Do you accept dogs at your properties?
We understand that you might not want to leave your four-legged friend at home when you're looking for the perfect escape, and we therefore accept dogs at Turners Cottage. If you have a pet other than a dog you'd like to accommodate, just let us know and we'll do our very best to cater for your requirements. We welcome responsible pet owners and request that you take good care of the property. However, please refer to our Booking Terms and Conditions for the additional terms that apply to pet bookings.
Do you offer holiday insurance?
The Furrows neither offers nor insists that you purchase holiday insurance, we do however think that it is prudent to do so. A good travel insurance policy is likely to cover cancellation of your booking due to most reasons genuinely beyond your control; some insurances even cover cancellation due to adverse travel and road conditions. The Furrows will not be liable for events outside our control that prevent you from accessing the property. We also strongly recommend that your insurance policy covers you for personal liability claims just in case accidental damage is caused during your stay.
What age is an infant?
We class infants as very young children who would be comfortable sleeping in a travel cot. Our guide is younger than 24 months. We consider children as persons up to, and including, the age of 15. At 16 years of age, we class them as an adult.
Will there be Wi-Fi at the property?
The Furrows offers super-fast fibre broadband. We will always strive to ensure that the broadband connection is available during your stay, though we cannot guarantee it 100%. We are confident in our ability to support your connectivity needs. The service is provided for both recreational and business use.
How do I receive my check in information?
You will receive a booking confirmation when a deposit payment has been made. Before arrival, you will receive our digital Guidebook, which will include everything from directions, arrival information, key safe access, as well as our local recommendations, house rules and amenities instructions.
What do I do if something isn’t quite right at the property?
We strive to ensure flawless, perfect stays at our properties but very occasionally, things may not meet our own exacting standards. If this is the case, we want you to let us know as soon as possible. This will enable us to investigate the issue and do our very best to take any remedial action necessary. If you do not tell us, the issue cannot be addressed, and we will assume that everything is perfect for you.
What happens if I damage something at the property?
We understand a certain amount of wear and tear is inevitable including the odd smashed glass or broken plate. However, if something does get damaged while at the property, please inform us at the earliest opportunity so that it can be fixed or replaced in time for our next guests. For more serious damages and breakages such as incidents to carpets, broken windows etc, a charge may be made to cover the cost of repairing/replacing.
Where can I view booking conditions?
When you make a booking at The Furrows, you enter into a legally binding contract. View our Booking Terms and Conditions on the T&C’s page linked at the bottom of the site.
Can I host an event at the property including a hen or stag party?
For any planned events (such as a party, celebration or meeting) please contact us before you make the booking. Obtaining our consent at the outset will avoid any possible cancellation of your booking or lose of deposit.
Can we invite friends to stay?
This will be taken on a case-by-case basis. It will depend on various things such as time of year and number of people. This could involve additional cost.
Are towels and linen provided?
Towels and linen are included in your rental fee.
Is travel cot bedding supplied?
We provide a mattress protector and sheet for the Travel Cot only. Please remember to bring your own blanket and pillows.
Can I charge my electric vehicle?
We do not currently have electric car charging capabilities although will be happy to help with advising the nearest location to charge your vehicle.
Can I provide feedback on my holiday?
We would love to hear about your holiday! If you provided us with your email address, you may receive a questionnaire via email or be contacted through other digital channels upon your return. All feedback is valuable in helping us meet the needs of our guests and improve our property and services. We may also display feedback from previous guests on our website. No personal information will be used if your feedback is published. Please ensure that all feedback submitted is fair, appropriate, legally acceptable, and relevant, so it can be used. The Furrows reserves the right to determine what is published.
